Leeds Refugee Forum Privacy Policy

Our contact details

Name: Leeds Refugee Forum

Address: One Community Centre, Cromwell Street, Leeds LS9 7SG

Email: info@leedsrefugeeforum.org.uk

Telephone: 0113 244 9600

Website: www.leedsrefugeeforum.org.uk

This privacy policy explains how we use the personal data we collect from you.

1. What personal information do we collect?

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details)
Your IP address or cookie identifier.

2. How do we collect your personal information?

Most of the personal information we process is provided to us directly by you for one of the following reasons.

Registering for any of our services
Giving feedback on any of our services or completing a user survey
Using or viewing our website via your browser’s cookies
Subscribing to our newsletter.

We also receive personal information indirectly, from the following sources in the following scenarios:

Referral to our services from other agencies or organisations.

3. How will we use your personal information?

We use the information that you have given us in order to:

Send you our newsletters if you have registered to receive them
Provide and run our services
Monitor and report on our services
Ensure we comply with any statutory or regulatory requirements
Deal with any enquiries or complaints raised by you and respond to any communications from you.

We may share this information with:

Other organisations or agencies to support your case
Third party service providers, such as SIM card providers.

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is: (a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@leedsrefugeeforum.org.uk.

4. How do we store your personal information?

Your information is securely stored.

We keep a record of your personal details and any interactions with you for six years. After six years, we will dispose of your information by securely deleting or destroying it.

5. Marketing

Leeds Refugee Forum would like to send you information about our services and upcoming events that we think might interest you.

If you have agreed to receive our newsletters, you may always opt out at a later date. You have the right at any time to stop Leeds Refugee Forum from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, you can unsubscribe or update your information using the link at the bottom of our email newsletter. Alternatively, you can email us at info@leedsrefugeeforum.org.uk.

6. What are your data protection rights?

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information
Your right to rectification – You have the right to ask us to correct any personal information you think is inaccurate. You also have the right to ask us to complete any information you think is incomplete
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@leedsrefugeeforum.org.uk or 0113 244 9600 if you wish to make a request.

7. Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technologies. For further information, visit allaboutcookies.org. We may also collect information about you if you have log-in details for our website.

7.1 How do we use cookies?

Leeds Refugee Forum uses cookies in a range of ways to improve your experience on our website, including:

Understanding how you use our website through Google Analytics.

7.2 What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Leeds Refugee Forum uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer or what location you are in. A mixture of first-party and third-party cookies is used
Advertising – Leeds Refugee Forum uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and your IP address. Leeds Refugee Forum sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website
Google Analytics cookies – Leeds Refugee Forum uses Google Analytics to track user behaviour across the site. More information on Google Analytics can be found here: https://policies.google.com/technologies/partner-sites?hl=en-GB&gl=uk

7.3 How to manage cookies

You can choose to accept or not accept cookies by clicking on the relevant link in the pop-up that opens via our website. You can also set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function properly as a result.

8. Privacy policies of other websites

The Leed Refugee Forum website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

9. Changes to our privacy policy

Leeds Refugee Forum keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 28th March 2024.

10. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@leedsrefugeeforum.org.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk